Ordering & Logistics
- Contact Safecor Health to get your customer account set up and forms filled out.
- Contact your wholesaler representative and have them establish a “BILL TO/SHIP TO” ordering account on your wholesaler’s ordering system.
- Determine if Safecor Health’s service fees will be billed directly to your pharmacy or billed through your wholesaler.
- Work with our Customer Service and Pharmacy Services teams to get your bar codes and drug labels set up for the NDCs you order or the specific product categories.
- Place your first order and ramp up your repackaging volumes.
Yes, most of our accounts, regardless of class of trade, have their wholesaler ship their orders directly to Safecor Health for repackaging. A BILL TO/SHIP TO account is set up in the wholesaler’s electronic order entry system. The items that a pharmacy wants repackaged by Safecor Health are purchased on this account and the items are billed to the pharmacy and delivered directly to Safecor Health by the wholesaler.
Safecor Health’s turnaround time to repackage a drug order is generally 48 hours after we receive the order, plus the shipping time. The majority of orders will be shipped via standard ground delivery. Overnight and 2nd day shipping can be designated by you for each order as needed. Safecor Health will work with your pharmacy buyer and your wholesaler to determine the best ordering practice for your pharmacy so you can adjust Min/Max and PAR level quantities to coincide with your ordering and inventory needs.
Once your pharmacy’s licensing information has been received (DEA and State Board licenses) and your ordering account has been set up with your wholesaler, you can place your order for repackaging. You can then begin placing orders immediately with your wholesaler, or you can also send your unopened products from your pharmacy inventory directly to Safecor Health to get started. In addition, a repackaging agreement or GPO contract participation form needs to be reviewed, signed and returned to Safecor Health.
Yes, most of our accounts, regardless of class of trade, have their wholesaler ship their orders directly to Safecor Health for prepackaging. A BILL TO/SHIP TO account is set up in the wholesaler’s electronic order entry system. The items that a pharmacy wants repackaged are purchased on this account and the items are billed to the pharmacy by the wholesaler and sent directly to Safecor Health on behalf of the pharmacy.
Orders are shipped to your pharmacy via FedEx or UPS ground or other suitable carrier. Orders can be sent overnight or air upon request.
The freight is paid by your pharmacy. Freight charges are prepaid by Safecor Health and added to the customer’s invoice. Safecor Health can also bill our repackaging service fees through most of the major wholesalers upon request.
Certain GPO contracts have a minimum order size requirement of $100. However, we strongly recommend that you strategically place your orders in bulk and in fewer orders to keep your shipping costs and lot change fee costs as low as possible. We do aggregate purchasing volumes across health systems under common ownership for tier pricing placement. We will work with you and your buyer to develop the most efficient ordering pattern for your pharmacy.
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A BILL TO/SHIP TO account is established with your wholesaler and you order products and purchase them from your existing contracts like you normally would. Using Safecor Health’s services will not negatively impact your GPO contract purchases nor your Manufacturer Market Share Agreements. In fact, ask how Safecor Health can even help to enhance your contract compliance, product standardization and market share initiatives in your pharmacy.
Safecor Health works closely with the major drug wholesalers including AmerisourceBergen, Cardinal Health, McKesson, Morris & Dickson, and HD Smith. Each has customers currently utilizing our repackaging services. These unique supply chain relationships allow for the direct ordering, shipping and billing of customer orders through their wholesaler. When customer orders are delivered to us from their wholesaler, each product is checked against the wholesaler’s packing slip and the customer’s order to ensure 100% accountability of the drugs received by Safecor Health on behalf of the customers who use our services. The finished repackaged drugs have a final check by a pharmacist and then are released and sent back to the customer via the previously determined method of shipment.
Can I send you drugs directly from my pharmacy or have a manufacturer send you bulk purchases directly?
Pharmacies may elect to send drugs directly to our facility for packaging or have them drop-shipped by certain manufacturers. If you are sending products directly to us from your pharmacy, all items should be unopened and in their original container. Your pharmacy should also make a listing of the drugs being sent for accountability purposes. When sending liquids and refrigerated items directly to Safecor Health, we require that you take appropriate shipping precautions. Bottles should be wrapped with appropriate packing materials to prevent breakage. Refrigerated drugs must be cold-packed and shipped according to industry specification and manufacturer requirements. Schedule II drugs must be sent directly from the customer’s pharmacy and must have the required Form 222 per regulatory requirements.
Products & Services
The freight is paid by the pharmacy. Freight charges are prepaid by Safecor Health and added to the customer’s invoice.
Once orders are repackaged at Safecor Health, items are shipped back to your pharmacy via FedEx or UPS ground or other suitable carrier. Orders can also be sent overnight or air upon request as needed.
Does my pharmacy have to set up an account before I can send my first order for repackaging to Safecor Health?
We strongly recommend that you set up your account ahead of time so that your order gets processed in a timely manner, and that as many products and their bar codes and labels can be set up in advance.
The following drugs cannot currently be repackaged at Safecor Health: Penicillins, Cephalosporins, Truvada, Nitroglycerine SL, Kaletra liquid, Crixivan capsules, Effient, Intelence, Herpsera, Atripla, Zenpep (Eurand), Pancrelipase, and other drugs where the manufacturer states “dispense in original container” on the drug label. In addition, Safecor Health only opens and repackages oral, non-sterile products. Sterile products and vials can be flag-labeled and overwrapped with an appropriate label and bar code as desired.
Safecor Health repackages a variety of respiratory medications, including Xopenex. Xopenex must be used with 14 days of opening but can be given the manufacturer’s expiration date after repackaging if items are kept in the foil package and stored in the refrigerator. Repackaging details on Pulmicort and other respiratory items are available through our Customer Service and Pharmacy Services teams.
Yes, refrigerated drugs must be packed with cold packs at the wholesaler or pharmacy and sent to Safecor Health by overnight shipment. Upon receipt at Safecor Health, the drugs will be stored in our commercial refrigerators, repackaged, packed with cold packs, and returned to the pharmacy via overnight shipment.
Yes, Schedule II (CII) drugs can be repackaged at Safecor Health. There are certain federal and state requirements that must be met. Please contact us at 800.447.1006 to discuss your Schedule II repackaging needs.
Safecor Health complies with the FDA guidance provided in May 2005 titled, “Expiration Dating of Unit-Dose Repackaged Drugs: Compliance Policy Guide.” Our drug “use by date” or “expiration date” on most products is one year from the date of repackaging or the expiration date on the manufacturer’s original product, whichever is less. Some unique products or refrigerated products may have a much shorter expiration date depending upon a variety of factors and regulatory requirements. It is important to note here that Safecor Health is licensed as a “Shared Service” repackaging provider and has significant and numerous quality and regulatory policies, procedures, processes, testing, validation, training, documentation and environmental conditions to perform our services according our licensing and our high standards for quality.
Safecor Health charges a “per dose” fee for its repackaging services. In addition, there is a “lot change fee” charged for each lot of product. Shipping charges from Safecor Health to your pharmacy are prepaid by Safecor Health and added to your pharmacy’s invoice. The cost-per-dose fees vary by product type, package type and other factors. Contact a representative of Safecor Health for a confidential price list and to determine which tier of pricing your pharmacy falls within. Safecor Health has GPO service awards with most major Group Purchasing Organizations. Be sure to include your primary or preferred GPO on any inquiries through our web site.
Yes, Safecor Health automatically repackages any light sensitive medications into amber or other light sensitive component materials. Our packaging materials meet or exceed the standards stated in chapter 661 of the USP, and are QC tested, validated and tracked throughout our manufacturing processes.
Safecor Health absolutely will repackage refrigerated items for your pharmacy or pharmacy. We store them in climate monitored refrigerators and ship them in insulated boxes with cold packs, according to industry and regulatory standards and requirements.
Safecor Health does repackage cytotoxic medications and we utilize the required procedures to handle, repackage and ship cytotoxic medications. We also can customize hazardous label requirements for specific drugs on the NIOSH list.
I don’t see a category of product that I need repackaged, or I need to develop a custom item or kit. What do I do?
If you don’t see what you need, please ask someone on our very knowledgeable sales, customer service or pharmacy services team to assist you with your request.
Safecor Health is registered with the FDA, licensed by the DEA and is also licensed by the applicable state Boards of Pharmacy and other state and federal agencies as required.
Safecor Health complies with the FDA guidance provided in May 2005 titled, “Expiration Dating of Unit-Dose Repackaged Drugs: Compliance Policy Guide”. Our drug “use by date” or “expiration date” on most products is one year from the date of repackaging or the expiration date on the manufacturer’s original product, whichever is less. Some unique products or refrigerated products may have a much shorter expiration date depending upon a variety of factors and regulatory requirements. It is important to note here that Safecor Health is licensed as a “Shared Service” repackaging provider and has significant and numerous quality and regulatory policies, procedures, processes, testing, validation, training, documentation and environmental conditions to perform our services according our licensing and our high standards for quality.
Safecor Health assigns new lot number for each lot of repackaged drugs and ties those lot numbers electronically to the original manufacturer’s lot number for tracking and recall purposes.
Does Safecor Health utilize industry and regulatory policies in their packaging operations and policies and procedures?
Safecor Health utilizes Good Manufacturing Practices (cGMP) and complies with the Food and Drug Administration (FDA) regulations and requirements. Our policies and procedures also utilize applicable sections of the United States Pharmacopeia (USP) and appropriate sections of The Code of Federal Regulations Title 21 (21CFR). Safecor Health also prepares a Quarterly Outsourced Pharmacy Services report for your pharmacy’s files for Joint Commission requirements.
Safecor Health is notified daily by the FDA and other sources of any drug recalls. Our proprietary system then cross-references the manufacturer‘s recalled lots with the Safecor Health repackaged lot numbers, and then we proactively notify the affected customers immediately. Customers can also log into the Customer Center on our website and check their own purchases for a manufacturer’s recalled lot number, and download relevant information into an Excel spreadsheet for easy manipulation and reporting.